Please read them carefully.

Anerlla Enterprises is the service provider; it is also referred to as "My Digital Home", "us" and "we".

Customer is the person or organisation who purchases or seeks services from My Digital Home it is also referred to as "you".

The use of this site is governed by the TERMS AND CONDITONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from My Digital Home indicates your acceptance of these terms and conditions. 

My Digital Home reserves the right to make changes to this web site and these terms and conditions at any time without prior notice.

Placing Orders

• We do not ship overseas.
• All orders placed are subject to confirmation and acceptance by My Digital Home, this includes pre-paid orders, eg payment made by direct deposit.
• My Digital Home may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increases, you may cancel the order by giving notice to My Digital Home, which must be received within seven (7) days of the price increase notification.
• Orders should be placed via the online system. We do not accept orders by email, phone or fax.
• Whilst our web site is linked to our inventory system, the quantity in stock displayed should be considered a guide only. Quantity in stock does not take into account orders already placed which are yet to be processed. It may also be affected by the processing of incoming stock.
• My Digital Home is not a shop front. All prices listed on the web site are for internet orders only. Local sales and pickups are not permitted.
• Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations after dispatching will attract a 15% cancellation fee in addition to the original shipping and handling costs. This is to cover the return to stock fee set by our suppliers.
• Cancellations for assembled system orders, prior to dispatch, will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
• Cancellations must be communicated by E-mail.

Payment

• Payment methods accepted include direct deposit, Credit Cards and PayPal.
• Despatching of goods is subject to funds clearance.
• We request a non-refundable, 10% deposit for any computer system built by My Digital Home. We may also request a 10% non-refundable deposit for rare items we have to specifically order in.
  
• When doing a direct deposit into our account, please include the Order Number as the deposit reference. 
  
• Our bank account details

• The title of the goods supplied does not pass to the customer from My Digital Home until the full amount is paid and the goods dispatched.

Shipping

• We do not ship to PO Boxes.
• We do not ship to third party addresses unless that address is known and can be verified by My Digital Home.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. My Digital Home will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Tracking of Orders

• When your order is shipped you will be sent an E-Mail confirmation.

 Return and Refund

• There will be no credit given on order price difference, due to price drops.
• Returns for refund will only be accepted within seven (7) days of you receiving the goods. A restocking fee of 15% of the purchase price will be deducted. Returned goods must be in their original condition and include all the original packaging. Shipping and handling costs are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped with three (3) working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
• Any incorrect, missing or damaged items must be reported to My Digital Home within 24 hours of you receiving the delivery. This can only be done via E-Mail.
• If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• My Digital Home owns the title of any extra goods shipped with your order that have been dispatched in error.