All goods sold by My Digital Home come with the standard manufacturers warranty. Computer systems built by My Digital Home carry a one year parts and two years labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

Warrantees for individual parts we sell are provided by the manufacturers, not My Digital Home.

Warranty only covers the item(s) sold by My Digital Home. Warranty does not cover any other equipment used in conjunction with the item(s) sold by My Digital Home.

My Digital Home does not handle warranty claims for those goods where the manufacturer accepts direct warranty claims from customers.

DOA (Dead On Arrival) items are eligible for an instant replacement from our stock. DOA items must be reported within seven (7) days from the time you receive your goods. Failure to report a DOA item within seven (7) days will result in you not being able to claim the item as a DOA. This is particularly important due to manufacturer's strict guidelines. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within three (3) working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.

Customers must request a RA (Return Authorisation) number prior to returning any merchandise to My Digital Home. RA numbers are deemed effective for only ten (10) days, including the day of issue. RA numbers can be obtained by E-Mailing our support area. RA numbers are only issued when we consider the item is in fact faulty from the description supplied by the customer.

If the returned goods are determined by My Digital Home to not be faulty, then all returning shipping fees will be worn by the customer. Failing this, the goods will be sent back by Australia Post COD freight collected. My Digital Home also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if the returned item(s) is found in any way to be mis-handled, mis-installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.

My Digital Home is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines not to interfere with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery services.

Please attach a copy of the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently packaged. Customer is responsible for all the sipping charges associated with returning defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is at the customer's expense.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claims back to My Digital Home. My Digital Home is not responsible for any parcel missing in transit, on its return back to My Digital Home.

Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or credit given at the current market value or the purchase price whichever is lower.

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier/distributor, supplier/distributor testing and replacement/repair, and the shipping back to us.

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. My Digital Home is not responsible for any losses resulting from the time taken to have the faulty item replaced or repaired.

If you will be using the item(s) for mission critical tasks you should consider purchasing from a provider that offers instant replacement.